Quality Management System: ISO 9001

This course was developed to cover all requirements of the ISO 9001:2015 standard. Group exercises and case studies will be used to develop the required skills. Other topics covered are from ISO 19011 and include the auditing process and methodologies, e. g. planning and conducting an audit, writing nonconformity statements, preparing an audit summary and report, and verifying corrective actions. Auditing case studies to develop skills for identifying nonconformities will be used. Best practices and techniques for leading audit teams will also be discussed.

Target audience:

All modules can be valuable for Quality Assurance Managers, ISO 9001 implementation and transition team members, management representatives, and all others who would like to develop competency in ISO 9001 and the auditing process for first, second, and third-party auditing.

Training structure:

Module 1

• Understanding the requirements of the QMS standard
• Application of quality management principles in the context of ISO 9001
• Relation of the quality management system to the organizational products, services, and operational processes
• Organization’s context and interested party needs and expectations related to the planning and implementation of a quality management system

Module 2

• Application of the principles, procedures and techniques of auditing
• Personal attributes necessary for the effective and efficient conduct of an audit
• How to establish, plan and task the activities of an audit team
• Effective communication with the auditee and audit client
• Organization and direction of audit team members
• How to prevent and resolve conflicts with the auditee or within the audit team
• Preparation and completion of the audit findings and writing non-conformities

Module 3

• Guiding the audit team to successful conclusion of the audit objectives
• Prevent and resolve conflict with the auditee and/or within the audit team
• Prepare and complete the audit report